Cancellation & Refund Policy
This website (fongfongmaker.com) is owned and operated by Three Zero Studio Pte Ltd. By accessing or using this website, you agree to comply with the terms and conditions outlined in this disclaimer.
Please note that once an order is placed for our handmade, customized, and personalized products, it cannot be canceled or refunded. As our products are tailored to your unique requirements and cannot be resold or reused, we are unable to accept returns or offer refunds unless there is a clear defect or error on our part.
If you encounter any issues with your customized products due to a mistake or defect on our end, please contact us immediately. We will do our best to rectify the problem by offering solutions such as a reprint, replacement, or store credit. In such cases, please provide us with your name, order details, and supporting photographs illustrating the issue within 12 hours of receiving the items.
We understand that there may be circumstances where you need to cancel your order. If you wish to cancel, please notify us within 8 hours of making the payment. We will do our best to accommodate your request and provide a refund in such cases. However, if we have notified you via phone call, WhatsApp, email, or other means that your products have already started production, a non-refundable request will apply even within the 8-hour payment period.
Once the 8-hour window has passed, cancellations are no longer possible as we immediately begin the process of customizing and creating your order. We allocate our time and resources to ensure each product is meticulously crafted according to your specifications.
For any errors made during the ordering process, such as slight inaccuracies in sizing or design mistakes, we cannot offer refunds or reprints. We strongly encourage you to review all details and specifications carefully before placing your order.
If you have any questions or concerns about our products or policies, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our handmade, customized, and personalized items.
Thank you for choosing our online shop for your customization needs. We appreciate your understanding of our no-cancellation and refund policy as we strive to deliver exceptional and uniquely tailored products to you.
Changes to the Cancellation & Refund Policy
We reserve the right to update or modify this Cancellation & Refund Policy at any time, with any changes becoming effective immediately upon posting on our website. We encourage you to periodically review this policy to stay informed about any adjustments.
If you have any questions or concerns about this disclaimer, please contact us via email.
Updated as March 2024.