Custom Request / Additional Cost 特别要求
For custom request and additional costs use only. Internal used.
特别要求/费用使用而已。仅供内部使用。
- Size Guide
Lead Time 交货时间
Design preview & confirm: Within 1-3 Working Days
Production Process: 5-7 Working Days
Courier arrangement: The courier service is scheduled to pick up the product either on the same day as the WhatsApp notification or the following day (Exclude Sunday)
Delivery Timeframe: The actual delivery of the product to the customer’s address takes between 2 to 3 days. Please request a tracking code from us if you need to track it.
Please keep in mind that the working days do not include Saturdays and Sundays. For urgent orders, please contact us via WhatsApp (9358 0523). We will do our best to accommodate your requests.
For specific products designated as group orders or pre-orders, please anticipate a processing period at least 15 working days from design to delivery to your doorstep.
设计与确认: 1-3个工作日内
定制生产: 5-7个工作日
出货安排:快递服务安排将在我们通过WhatsApp的方式通知你的当天或第二天取件(星期日除外)。
取货时间: 由快递交付产品至提供地址需2至3天。如需追踪,请向我们索取追踪码。
请注意,工作日不包括星期六和星期日。对于紧急订单,请通过 WhatsApp (9358 0523) 与我们联系。
如果您的产品属于大量订购或是预购产品,我们将会另行通知发货时间;一般从设计到制作需要至少15工作天。
- Delivery & Return
Cancellation & Return Policy
This website (fongfongmaker.com) is owned and operated by Three Zero Studio Pte Ltd. By accessing or using this website, you agree to comply with the terms and conditions outlined in this disclaimer.
Please note that once an order is placed for our handmade, customized, and personalized products, it cannot be canceled or refunded. As our products are tailored to your unique requirements and cannot be resold or reused, we are unable to accept returns or offer refunds unless there is a clear defect or error on our part.
If you encounter any issues with your customized products due to a mistake or defect on our end, please contact us immediately. We will do our best to rectify the problem by offering solutions such as a reprint, replacement, or store credit. In such cases, please provide us with your name, order details, and supporting photographs illustrating the issue within 12 hours of receiving the items.
We understand that there may be circumstances where you need to cancel your order. If you wish to cancel, please notify us within 8 hours of making the payment. We will do our best to accommodate your request and provide a refund in such cases. However, if we have notified you via phone call, WhatsApp, email, or other means that your products have already started production, a non-refundable request will apply even within the 8-hour payment period.
Once the 8-hour window has passed, cancellations are no longer possible as we immediately begin the process of customizing and creating your order. We allocate our time and resources to ensure each product is meticulously crafted according to your specifications.
For any errors made during the ordering process, such as slight inaccuracies in sizing or design mistakes, we cannot offer refunds or reprints. We strongly encourage you to review all details and specifications carefully before placing your order.
If you have any questions or concerns about our products or policies, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our handmade, customized, and personalized items.
Thank you for choosing our online shop for your customization needs. We appreciate your understanding of our no-cancellation and refund policy as we strive to deliver exceptional and uniquely tailored products to you.
Changes to the Cancellation & ReturnPolicy
We reserve the right to update or modify this Cancellation & Return Policy at any time, with any changes becoming effective immediately upon posting on our website. We encourage you to periodically review this policy to stay informed about any adjustments.
If you have any questions or concerns about this disclaimer, please contact us via email.
Updated as March 2024.
- Ask a Question
$5.00 – $20.00
- No product categories exist.
- Canvas Bag
- Cardstock Cake Topper
- Coffee Mug
- Customised Cake Topper
- Customised Keychain
- Custom Name Keychain
- Custom Pet Portrait
- Custom Portrait
- Cute Version Portrait
- Door Gifts
- Drawstring Bag
- Glass Mug
- Hand-Drawn Portrait
- Kid's Stationary
- Personalised Canvas Bag
- Personalised Gifts
- Personalised Name
- Personalised Name Gift
- Personalised Name Gifts
- Personalised Name Sticker
- Personalised Tote Bag
- Pet Cake Topper
- Pet Portrait
- Portrait Topper
- Printable Cake Topper
- School Name Label
- Text Cake Topper
- Themed Cake Topper
- Travel Bag
- Waterproof Sticker
- 主题蛋糕插牌
- 伴手礼
- 儿童姓名贴纸
- 儿童文具
- 卡纸蛋糕插牌
- 定制名字钥匙圈
- 定制款名字
- 定制款帆布袋
- 定制款礼物
- 定制款蛋糕插牌
- 定制款贴纸
- 定制款麻布袋
- 玻璃杯
- 钥匙圈
- 防水贴纸